Vextrix3D

Refund & Reprint Policy

Vextrix3D produces custom, made-to-order 3D printed items based on customer-submitted files and selected specifications. As a result, refunds and reprints are limited and assessed on a case-by-case basis.
Once printing or post-processing has begun, orders cannot be cancelled or refunded except where a manufacturing defect or delivery issue is confirmed.
When we offer a reprint or refund for 3D printed parts
At our discretion, we will offer a free reprint or refund if one of the following applies:
  • The part contains a verified manufacturing defect, such as severe layer separation, structural failure, or major extrusion issues that materially affect functionality.
  • The delivered item is materially different from the approved order specifications (e.g. wrong material, colour, or scale).
  • The item was damaged during transit, provided the issue is reported within 48 hours of delivery and supported by clear photographic evidence.
When refunds or reprints are not provided
Refunds or reprints are generally not provided for the following reasons:
  • Errors or weaknesses in the original design, including incorrect dimensions, insufficient wall thickness, or unsuitable geometry, unless explicitly approved or modified by Vextrix3D in writing.
  • Expected cosmetic characteristics of 3D printing, such as visible layer lines, minor surface imperfections, or slight colour variations.
  • Damage caused after delivery, improper use, or use outside the intended application.
How to request a refund or reprint
To request a refund or reprint, please email vextrix3d@gmail.com within a reasonable time after delivery, including your order number, a clear description of the issue, and supporting photographs. We aim to review all requests and respond within three business days.
Last updated: 14/05/2026